Privacy Policy

1. Information we collect

When you purchase a subscription or contact us, we collect the information you provide: your name, email address, WhatsApp number, and payment details (processed securely by our payment providers, not stored on our servers).

We also collect anonymous analytics data — pages visited, traffic source (email, search, direct), and device type — to improve our service. No personally identifiable information is tied to analytics unless you explicitly provide it.

2. How we use your information

• To activate and manage your IPTV subscription
• To send your login credentials and service updates
• To provide customer support via WhatsApp or email
• To improve our website, servers, and channel lineup
• To detect and prevent fraud or abuse

3. Data sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data with:

• Payment processors (PayPal, crypto providers) to complete transactions
• Hosting and infrastructure providers who keep our service online
• Law enforcement when legally required to do so

4. Data retention

We keep your subscription information for as long as your account is active and for a reasonable period after cancellation to process refunds and resolve disputes. Analytics logs are kept for up to 90 days.

5. Cookies

We use minimal cookies to remember your theme preference (dark/light mode) and basic analytics. We do not use tracking cookies for advertising. You can disable cookies in your browser at any time.

6. Your rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at contact@xyrly.com.

7. Security

We take reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS) and secure payment processing. However, no method of transmission over the internet is 100% secure.

8. Children's privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

For any privacy questions, email contact@xyrly.com or message us on WhatsApp at +212 788 054 843.